FAQs

Once you log in to your account, view your orders to see an order status, your tracking will be there. You will also receive an email with the tracking number.

We pride ourselves on fast shipping, therefore we can only accept a cancellation request up to 6 hours from the time an order was placed. After that time frame no order cancellation request can be accepted because the order has been processed. A written email to info@nextautopart.com to cancel the order. Also, the contact us form on the website can be filled out.

Once the order has been placed, you have up to 6 hours to change the order. Please remember a change in order can also result in price adjustment depending on what is being added to the order.

Please email us at info@nextautopart.com and include your order number, full name, phone number, pictures of the order received, and what is missing. Remember more details are better than less.

We want you to feel like very item is the perfect match for you. However, we understand from time to time, people may want to return the product for many reasons. You can return most items for a refund within 90 days from delivery. Return shipping cost apply if your purchased the incorrect part (meaning your VIN Validates the part does not fit) or need to make a general return. To return a damaged product or completely wrong product, our team will require you send pictures to info@nextautopart.com and one of our team members will evaluate the situation. Based on this evaluation, if it is deemed that you were shipped bad quality parts, you will either be given a return label or a flat out refund.

We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please fill the RETURN AND REFUND FORM or email info@nextautopart.com and we will verify it for you.

The parts that have been returned will undergo an inspection which usually takes 3-5 business days. Once the warehouse confirms the parts that were returned are complete with no damage, we will process the refund. Once a refund is sent, it goes to your bank for a processing window (this can vary based on your bank). This is a secure method for your bank to vet the refund payment. Usually, this takes 5-7 business days but it can take up to 10 business days. If it's past 10 business days, please contact your bank and us at info@nextautopart.com with your order details. In a lot of cases, we can provide you with a refund tracing number sent to your bank to help you locate the status of your refund within your bank. Refunds cannot be provided immediately if the order received back in our warehouse is damaged or used our team will contact you via email with pictures and in such cases, a partial refund will be issued based upon the case. After we have processed the refund please remember it takes 5-7 business days for it to reflect on your original payment of method. This also depends on your bank processing time and maybe up to 10 business days depending on your bank's processing time.

Products on nextautopart.com usually come with a 24 month warranty. However this can vary based on the brand, which we clearly display on our page. Please always check our website product details page for warranty details.

We currently accept Credit Cards, Google Pay, and PayPal.

To File a Claim, please contact help@nextautopart.com to get a warranty claim form. Once filled out, we will need you to ship the parts back to the address of the manufacturer with specific instructions from the manufacturer. You will get manufacturer return instructions within 3 Business Days. Once you ship the defective item back to us, we'll send you a replacement, once the manufacturer approves it. This process can happen after tracking number provided of returned damaged goods or once the product is received in manufacturer return location. For more information email us at info@nextautopart.com.

When we provide a tracking number it can take up to 1 business day to begin to show movement. This doesn't mean your product isn't shipped, it means the product has not been updated on where it exactly is by the shipping carrier. If it's been more than 1 business days, please contact us at help@nextautopart.com or call us at 888-477-2530 with your order number and we'll find out where it exactly is. If we find out the product has not been shipped after 3 business days, you will be eligible to cancel the order for a full refund. Please Note: for this cancellation for a full refund to happen, you must contact us first at info@nextautopart.com and we must verify that the carrier and our supplier has indeed NOT shipped the product.

We ship products from multiple fulfilment partners throughout the country. Therefore sometimes to make shipping affordable and get you all the "In Stock" goods parts can come from all over the place. Our goal is to get you everything in one shipment, but with higher quantities or kit products, these multiple orders can happen.

We're open all business days, excluding holidays, from Monday to Friday, 8:30 am - 5 pm EST. Saturdays, 8:30 am - 12:00 PM EST is only customer service and sales support. Shipping will only occur Monday to Friday

Our shipping cut off time is based on where the shipment is being shipped out of. In most cases it's 2:00 PM EST, but if it's coming from the West Coast, it can be 5:00 PM EST.

NextAutopart ships anywhere in the United States. However, Hawaii, Alaska, or Puerto Rico may incur additional shipping charges.

No, we ship to physical addresses only. No exceptions apply.